For technical issues, licensing, or general questions, contact us at [email protected]. Refund requests go directly to Paddle — see "Refund requests (Paddle)" below.
Please include your product version, Windows version, a description of the issue, any error message, and your Paddle order number if the question is about a purchase.
Never send passwords, full card numbers, or card security codes in a support request.
For crashes, download or activation problems, use the in-app error report (nothing is sent without your confirmation) or email the address above with your product version and Windows version.
The UWD toolbar button works on normal http:// and https:// web pages. Chrome's new-tab page, chrome:// settings pages, local files (file://), and other browser-internal pages cannot be sent to the app, so the button opens this note instead. Open the website you want to download in a regular tab and click the button there. If the button still does nothing on a normal website, follow the steps above and include the page address you tried.
Purchases are processed by Paddle as Merchant of Record. To request a refund, go directly to Paddle Buyer Support (or use the link in your Paddle payment confirmation email); requests are decided by Paddle under its refund policy and applicable law. If you cannot use Paddle Buyer Support, email us and we will help you reach Paddle. See the Refund Policy.
See also: FAQ, Terms of Service, Refund Policy.
